New York Cares

Digital Messaging

SMS alerts and our ChatBot are designed to keep you informed and engaged. By signing up for texts, you’ll get occasional updates about volunteer opportunities, events, and ways to support our work. Our ChatBot can help with general questions to save you time while navigating our website. Read on for details about opting in or out of SMS, and how to get support when you need it on our website.

SMS Alerts

New York Cares may collect mobile phone numbers when you opt in to receive SMS (text) messages related to our programs, volunteer opportunities, fundraising efforts, or important organizational updates.
 
We are committed to the following practices regarding your mobile data:
 
  • No promotional sharing: Your mobile phone number and SMS opt-in consent will not be sold, shared, or disclosed to third parties, affiliates, or partners for marketing or promotional purposes.
  • Limited vendor use: Your information may be shared only with subcontractors or vendors performing essential operational services (such as SMS delivery platforms), and only to the extent required to fulfill those services. All vendors must maintain strict confidentiality.
  • Clear consent: By providing your mobile phone number and opting in, you explicitly consent to receiving automated text messages from New York Cares related to our programs and updates. You may opt out at any time by replying STOP. Message frequency may vary depending on your engagement, and standard messaging and data rates may apply. You have the right to request more information about our SMS program or to update your preferences at any time by contacting us directly.
  • Message frequency: Messages may be sent on a recurring basis, and the frequency of messages may vary depending on your engagement and the information provided.
Important note: Standard message and data rates may apply. You may opt out of receiving texts at any time by replying STOP.

ChatBot

The New York Cares website chatbot is for general informational purposes only and may not always provide accurate or complete answers. By using the chatbot, you agree that New York Cares is not liable for any actions taken based on its responses. For specific guidance, please contact our staff directly.

Additional Features

Our website offers a variety of mobile-friendly features including a help center tailored to address your questions, a messaging feature for volunteers and Team Leaders, a personalized dashboard for managing volunteer projects, and much more.

Explore our website tutorials for a step-by-step tour around the site.